206 Multi-Point Inspection-Need
The purpose of this course is to provide the service advisor with the highest impact 3 step process to present the MPI.
The student will learn the following impact items…
- How to properly present the PASS/FAIL Approach
- How to properly present the TOTAL COST to the customer
- How to handle simple questions regarding the FAILED items
- How to present dealership financing options (if available)
- How to give the customer control in the purchase decision
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.