Live, instructor-led training is available on a monthly basis and all currently scheduled courses are listed on the calendar below. If you wish to pursue a certification, we encourage you to view all required courses by selecting the appropriate certification displayed on this page. Training courses are recorded and will be available on the on-demand page and accessible on the member’s training dashboard. NOTE: ALL TRAINING TIMES ARE IN THE EASTERN TIME ZONE
Monthly List
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220 Tire Basics

SA Level 2SM Level 1ValetExpired
220 Tire Basics
12:00 pm
We encourage all of the positions listed below to attend this webinar! This course is required for Service Manager, SA Level 2 Certifications. The purpose of this course is to provide the associate with the basic knowledge of tires and sales approach. The student will learn the following impact items… Creating the Nee , ...
8

231 Defection Points

PA Level 2SA Level 2SM Level 1Expired
231 Defection Points
12:00 pm
The purpose of this course is to provide the learner the concept of customer defection points and how to create a need for purchasing. The student will learn the following impact items Creating the Need Buying vs Selling 3 Steps to Purchase What are defection points Closing Approach The goal is for the associate to s , ...
9

240 Fluid Maintenance

SA Level 2SM Level 1Expired
240 Fluid Maintenance
12:00 pm
The purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection. The student will learn the following impact items… Creating the Need Buying vs Selling 3 Steps to Purchase How to sell fluid in the drive How to present fluid on the MPI Closing Approach to fluid maintenance , ...
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120 Time Management Basics

BDCPA Level 1PM Level 1SA Level 2SM Level 1Valet
120 Time Management Basics
12:00 pm
The purpose of this course is to learn fundamental time management strategies The student will learn the following impact items SMART Goals Attack most important items 1st  Touch a document 1 time In -Basket strategies (Get Rid of Them) Learn efficiency in the workplace Take Quiz Replays , ...
22

203 Advanced Driveway Sales-Additional Services

SA Level 2SM Level 1
203 Advanced Driveway Sales-Additional Services
12:00 pm
The purpose of this course is to provide simple steps into additional sales on the drive.  The student will learn the following impact items… How to ask for ADDITIONAL items (without offending the customer) What items to present at specific time and mileage intervals What items to present to specific vehicles, I.E D , ...
23

204 Advanced Driveway Sales-Menus

PM Level 1SA Level 3SM Level 1
204 Advanced Driveway Sales-Menus
12:00 pm
The purpose of this course is to provide the service advisor or manager a simple approach to good, better best sales.  The student will learn the following impact items… How to create a dealership specific menu for maintenance sales How to create a 1,2 or 3-tiered approach to drive sales How to present GOOD, BETTER, B , ...
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December 2024
December 17
12:00 pm

451 Fixed Ops Numbers for Associates Gross Profit and KPIs

PA Level 2SA Level 3Tech Level 1
December 18
12:00 pm

452 Fixed Ops Numbers for Service Advisors-Improvement

PA Level 2SA Level 3Tech Level 1
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