101 New Hire Boot Camp 1
The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant 1 of 3
The student will learn the following impact items
- Dealership overview – Sales (sales & F&I) | F&I | Fixed Parts and Service | BDC | Collision
- Parts Department – their role within the dealership
- Service Department – Their role within the dealership (Repair Order)
- Service Department – Parts sells, part, Service sells labor (time)
- Service Department – billing your labor, flat rate vs grid | Fixed labor time vs time guide (Mitchell)
The goal is for the student to have a foundation for the job role of the service advisor