Calendar

The purpose of this course is to provide the learner the concept of customer defection points and how to create a need for purchasing.

The student will learn the following impact items

• Creating the Need
• Buying vs Selling
• 3 Steps to Purchase
• What are defection points
• Closing Approach

The goal is for the associate to see an increase in RO Sales and Customer Retention.

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The purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection.

The student will learn the following impact items…

• Creating the Need
• Buying vs Selling
• 3 Steps to Purchase
• How to sell fluid in the drive
• How to present fluid on the MPI
• Closing Approach to fluid maintenance

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The purpose of this course is to learn fundamental time management strategies

The student will learn the following impact items

• SMART Goals
• Attack most important items 1st 
• Touch a document 1 time
• In -Basket strategies (Get Rid of Them)
• Learn efficiency in the workplace

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The purpose of this course is to provide simple steps into additional sales on the drive. 

The student will learn the following impact items…

• • How to ask for ADDITIONAL items (without offending the customer)
  • What items to present at specific time and mileage intervals
  • What items to present to specific vehicles, I.E Diesel, Hybrid, Extreme Conditions
  • How to ask for impulse items (FRIES) to add a 3rd or 4th line on the RO at write up
  • How to ask for an upgrade in engine oil protection
  • How to present ACCESSORIES on the drive
  • How to remove quarter time obstacle for sales

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide the service advisor or manager a simple approach to good, better best sales. 

The student will learn the following impact items…

• How to create a dealership specific menu for maintenance sales
• How to create a 1,2 or 3-tiered approach to drive sales
• How to present GOOD, BETTER, BEST in the drive
• How to sell maintenance items for a profit 
• How to easily move a customer from the MINIMUM to the BEST package

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to open the minds of the associates to create customer ambassadors for your dealership or department.

The student will learn the following impact items…

• Identify the characteristics of the top performing retail environments
• Identify the characteristics of an underperforming organization
• Identify the behaviors of high performing associates
• Identify the behaviors of underperforming associates
• Develop a plan of action to create ambassadors in your dealership

The goal is for the student to see an increase in Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide the associate with a simple process to overcome customer objections and learn how to diffuse the angry customer or individual

The student will learn the following impact items…

• How to listen to hear the individual objection or issue
• How to utilize tactical empathy to align with the customer or individual
• How to ask appropriate questions to guide the customer or individual to a solution
• How to guide the customer or individual to the best solution
• How to implement immediately in the dealership

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide the learner the basics of Value Based Selling.  This course focuses on the features and benefits of the service department along with its products and services.

The student will learn the following impact items

• The Value Proposition
• The difference between features and benefits
• Why providing the benefits is important to the sale
• The Benefits to the Customer for any purchase

The goal of this course is for the student to have a working knowledge of the customer reason for coming to the dealership.

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The purpose of this course is for the associate to learn how to create a VALUE BASED Presentation

The student will learn the following impact items

• Selling VS Buying
• Need VS Value
• How to create Value in my Brand
• How to create Value in my Dealership
• How to create Value in my Department
• How to Promote the value of ME

The goal of this course is for the service advisor to improve the VALUE of the Dealership in the presentation which will lead to higher sales, ELR and Gross Profit.

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The purpose of this course is for the associate to learn how to create a VALUE BASED Presentation

The student will learn the following impact items

• Selling VS Buying
• Need VS Value
• How to create Value in my Brand
• How to create Value in my Dealership
• How to create Value in my Department
• How to Promote the value of ME

The goal of this course is for the service advisor to improve the VALUE of the Dealership in the presentation which will lead to higher sales, ELR and Gross Profit.

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The purpose of this course is to show the associate the importance of a Vehicle Walk Around in the service drive. 

The student will learn the following impact items…

• The advent of the KIOSK Check in VS. the Service Advisor
• The most important items to be considered in a walk around
• How to be prepared for the customer arrival
• How consistency is the key to success
• How to find service contract opportunities

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to show the associate the most impactful items to be included in a walk around and demonstrate examples.

The student will learn the following impact items…

• How to execute the best walk around on the drive
• The most important items to be included in a walk around process
• Why each of the items are included
• A step-by-step demonstration of each item
• The philosophy of each item included in the walk around

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to guide the associate on creating the perfect walk around at your dealership. 

The student will learn the following impact items…

• How to create a walk around process for your dealership
• How to implement the walk around in your dealership
• How to re-deliver the vehicle with a final walk around
• How to ask for and get great CSI
• How to ask for and get Social Media reviews

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is for the learner to understand fundamental service metrics. 

The student will learn the following impact items…

• Pay Types
• Sales Types
• FRH 
• Work Mix
• PACE

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The purpose of this course is for the learner to understand fundamental service metrics. 

The student will learn the following impact items…

• Gross Profit Calculations (Labor and Parts)
• Key Performance Indicators
• KPI Improvement Strategies

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