104 Keys to Communication–Types of Communication

This class is required for SA Level 1, BDC, Technician Level 1, & Valet Certifications.  The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.

The student will learn the following impact items

  • The $ Value of each phone call – customer
  • What does great communication look like
  • Types of Communication, Verbal, Tone, Body Language
  • How each type of communication affects the presentation
  • How our attitude affects the communication process

This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician, & General Manager.

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Date

Jul 14 2025

Time

Eastern Time
12:00 pm

Local Time

  • Timezone: America/New_York
  • Date: Jul 14 2025
  • Time: 12:00 pm