105 Keys to Communication–Words–Tone–Body Language
This class is required for SA Level 1, BDC, Technician Level 1, & Valet Certifications.
The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items…
- Choosing the best words for the presentation
- Building power statements with better words
- Demonstrate how Tone of Voice affects the presentation
- Demonstrate how body language affects the customer
- Practice Words, Tone and Body Language on key statements
This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician & General Manager.