106 Keys to Communication–My Words–Tone–Body Language
This class is required for SA Level 1, BDC, Technician Level 1, & Valet Certifications.
The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items…
- What does great look like in your store
- Create the best word tracks for each dealership process
- How to answer the phone (Answer Phone VS Vmail)
- How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
- Best word tracks, tone of voice, body language for all dealership operations
This class is designed for the following associates… Service Advisor, Service Manager, Cashier, Valet, Technician & General Manager.