106 Keys to Communication–My Words–Tone–Body Language

The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3

The student will learn the following impact items

  • What does great look like in your store
  • Create the best word tracks for each dealership process
  • How to answer the phone (Answer Phone VS Vmail)
  • How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
  • Best word tracks, tone of voice, body language for all dealership operations

The goal is for the student to have a foundation for the job role of the service advisor

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