116 PA Keys to Communication–MY Words–Tone–Body Language
This course is required for Parts Associate Level 1 Certification. The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- What does great look like in your store
- Create the best word tracks for each parts process
- How to answer the phone (Answer Phone VS Vmail)
- How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
- Best word tracks, tone of voice, body language for all parts operations
The goal is for the student to have a foundation for the job role of the service advisor. This class is designed for the following associates… Parts Manager, Parts Associates.