305 Hospitality Training Creating Ambassadors
The purpose of this course is to open the minds of the associates to create customer ambassadors for your dealership or department.
The student will learn the following impact items…
- Identify the characteristics of the top performing retail environments
- Identify the characteristics of an underperforming organization
- Identify the behaviors of high performing associates
- Identify the behaviors of underperforming associates
- Develop a plan of action to create ambassadors in your dealership
The goal is for the student to see an increase in Customer Engagement and improve CSI and Retention.