475 Overcoming Objections–LEAD

The purpose of this course is to provide the associate with a simple process to overcome customer objections and learn how to diffuse the angry customer or individual

The student will learn the following impact items…

  • How to listen to hear the individual objection or issue
  • How to utilize tactical empathy to align with the customer or individual
  • How to ask appropriate questions to guide the customer or individual to a solution
  • How to guide the customer or individual to the best solution
  • How to implement immediately in the dealership

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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