Calendar

The purpose of this course is to provide the learner the basics of Value Based Selling.  This course focuses on the features and benefits of the service department along with its products and services.

The student will learn the following impact items

• The Value Proposition
• The difference between features and benefits
• Why providing the benefits is important to the sale
• The Benefits to the Customer for any purchase

The goal of this course is for the student to have a working knowledge of the customer reason for coming to the dealership.

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The purpose of this course is for the associate to learn how to create a VALUE BASED Presentation

The student will learn the following impact items

• Selling VS Buying
• Need VS Value
• How to create Value in my Brand
• How to create Value in my Dealership
• How to create Value in my Department
• How to Promote the value of ME

The goal of this course is for the service advisor to improve the VALUE of the Dealership in the presentation which will lead to higher sales, ELR and Gross Profit.

Take Quiz Replays

The purpose of this course is for the associate to learn how to create a VALUE BASED Presentation

The student will learn the following impact items

• Selling VS Buying
• Need VS Value
• How to create Value in my Brand
• How to create Value in my Dealership
• How to create Value in my Department
• How to Promote the value of ME

The goal of this course is for the service advisor to improve the VALUE of the Dealership in the presentation which will lead to higher sales, ELR and Gross Profit.

Take Quiz Replays

The purpose of this course is to show the associate the importance of a Vehicle Walk Around in the service drive. 

The student will learn the following impact items…

• The advent of the KIOSK Check in VS. the Service Advisor
• The most important items to be considered in a walk around
• How to be prepared for the customer arrival
• How consistency is the key to success
• How to find service contract opportunities

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to show the associate the most impactful items to be included in a walk around and demonstrate examples.

The student will learn the following impact items…

• How to execute the best walk around on the drive
• The most important items to be included in a walk around process
• Why each of the items are included
• A step-by-step demonstration of each item
• The philosophy of each item included in the walk around

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

Take Quiz Replays

The purpose of this course is to guide the associate on creating the perfect walk around at your dealership. 

The student will learn the following impact items…

• How to create a walk around process for your dealership
• How to implement the walk around in your dealership
• How to re-deliver the vehicle with a final walk around
• How to ask for and get great CSI
• How to ask for and get Social Media reviews

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is for the learner to understand fundamental service metrics. 

The student will learn the following impact items…

• Pay Types
• Sales Types
• FRH 
• Work Mix
• PACE

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The purpose of this course is for the learner to understand fundamental service metrics. 

The student will learn the following impact items…

• Gross Profit Calculations (Labor and Parts)
• Key Performance Indicators
• KPI Improvement Strategies

Take Quiz Replays

The purpose of this course is for the learner to understand fundamental service metrics. 

The student will learn the following impact items…

• Gross Profit Calculations (Labor and Parts)
• Key Performance Indicators
• KPI Improvement Strategies

Take Quiz Replays