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The purpose of this course is to provide the service advisor with the highest impact 3 step process to present the MPI.  

The student will learn the following impact items…

• How to properly present the PASS/FAIL Approach
• How to properly present the TOTAL COST to the customer
• How to handle simple questions regarding the FAILED items
• How to present dealership financing options (if available)
• How to give the customer control in the purchase decision

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide an overview of how to add additional items to every RO. 

The student will learn the following impact items

• How to properly present FACTORY SCHEDULED MAINTENANCE
• How to ask for additional services not included in the vehicle maintenance such as fluids and accessories
• How to improve ALIGNMENT SALES on the drive (with no costly equipment)
• How to upgrade a consumer to higher protection
• How to find opportunities for service contracts on the drive

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide the associate with a simple process to overcome customer objections and learn how to diffuse the angry customer or individual

The student will learn the following impact items…

• How to listen to hear the individual objection or issue
• How to utilize tactical empathy to align with the customer or individual
• How to ask appropriate questions to guide the customer or individual to a solution
• How to guide the customer or individual to the best solution
• How to implement immediately in the dealership

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection.  The goal is for the technician to see an increase in RO Sales and Customer Retention.

The student will learn the following impact items…

• The Theory and Practicality of the ¼ Time Principle – How to do it!
• The Pass – Fail Approach to the MPI
• How to quickly perform the MPI (Step X Step Process)
• HOW TO MAKE MORE MONEY via the MPI

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The purpose of this course is to provide all service associate strategies on efficient communication strategies.  The goal is to maximize the technician’s time on task to improve FRH and Sales.

The student will learn the following impact items

• Efficiency – Productivity – Proficiency
• RO – Vehicle – Key Flow
• Establishing Status – Completion Times
• Best Communication Strategies
• RO Documentation communication

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The purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection.

The student will learn the following impact item…

• The Five Fundamental Components of Video MPI
• How to establish dealership standards for consistency
• Facts VS Opinion
• The Evolution of the MPI
• The Principle of ¼ Time 

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The purpose of this course is for the associate to understand appointment basics

The student will learn the following impact items

• Appointment Basics
• Setting Customer Expectations
• Appointments VS. Non-Appointments
• Taking the Customer Concerns
• How to answer Customer FAQs

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The purpose of this course is for the associate to understand how to follow up with the client after the sale

The student will learn the following impact items

• BDC Responsibilities
• Cost of Missed Opportunities
• Word Traks to Follow Up on all Opportunities
• Welcome Pack Development
• Benefits of a Welcome Pack

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The purpose of this course is for the associate to learn the fundamentals on driving business to the store

The student will learn the following impact items

• Word Traks to drive customer business
• CSI Follow Up
• CSI Follow Up word traks
• Social Media Reviews
• Implementing BDC in your store

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We encourage all of the positions listed below to attend this webinar!
This course is required for Service Manager, SA Level 2 Certifications.
The purpose of this course is to provide the associate with the basic knowledge of tires and sales approach.

The student will learn the following impact items…

• Creating the Need for Tires
• Three Steps to the Tire Purchase
• Closing Approach
• Tire Basics
• Tire Manufacturer Requirements

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The purpose of this course is to provide the learner the concept of customer defection points and how to create a need for purchasing.

The student will learn the following impact items

• Creating the Need
• Buying vs Selling
• 3 Steps to Purchase
• What are defection points
• Closing Approach

The goal is for the associate to see an increase in RO Sales and Customer Retention.

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The purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection.

The student will learn the following impact items…

• Creating the Need
• Buying vs Selling
• 3 Steps to Purchase
• How to sell fluid in the drive
• How to present fluid on the MPI
• Closing Approach to fluid maintenance

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The purpose of this course is to learn fundamental time management strategies

The student will learn the following impact items

• SMART Goals
• Attack most important items 1st 
• Touch a document 1 time
• In -Basket strategies (Get Rid of Them)
• Learn efficiency in the workplace

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The purpose of this course is to provide simple steps into additional sales on the drive. 

The student will learn the following impact items…

• • How to ask for ADDITIONAL items (without offending the customer)
  • What items to present at specific time and mileage intervals
  • What items to present to specific vehicles, I.E Diesel, Hybrid, Extreme Conditions
  • How to ask for impulse items (FRIES) to add a 3rd or 4th line on the RO at write up
  • How to ask for an upgrade in engine oil protection
  • How to present ACCESSORIES on the drive
  • How to remove quarter time obstacle for sales

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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The purpose of this course is to provide the service advisor or manager a simple approach to good, better best sales. 

The student will learn the following impact items…

• How to create a dealership specific menu for maintenance sales
• How to create a 1,2 or 3-tiered approach to drive sales
• How to present GOOD, BETTER, BEST in the drive
• How to sell maintenance items for a profit 
• How to easily move a customer from the MINIMUM to the BEST package

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

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