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- 6508 Coaching for Accountability and Profit12:00 pmThe purpose of this course is to provide the associate with tools to COACH and improve their associates. The student will learn the following impact items… Why do we coach Types of Performers in the Organization Key elements to a Coaching Session Six Phases to success Practice Coaching Sessions The goal is for the s , ...
- 7305 Hospitality Training Creating Ambassadors12:00 pmThe purpose of this course is to open the minds of the associates to create customer ambassadors for your dealership or department. The student will learn the following impact items… Identify the characteristics of the top performing retail environments Identify the characteristics of an underperforming organization I , ...
- 8476 Customer Management-Pass Fail12:00 pmThe purpose of this course is to provide the associate with a simple process to overcome customer objections and learn how to diffuse the angry customer or individual The student will learn the following impact items… How to listen to hear the individual objection or issue How to utilize tactical empathy to align with , ...
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- 20222 Why Customers Buy-Features and Benefits12:00 pmThe purpose of this course is to provide the learner the basics of Value Based Selling. This course focuses on the features and benefits of the service department along with its products and services. The student will learn the following impact items The Value Proposition The difference between features and benefits , ...
- 21223 Value Based Selling Service12:00 pmThe purpose of this course is for the associate to learn how to create a VALUE BASED Presentation The student will learn the following impact items Selling VS Buying Need VS Value How to create Value in my Brand How to create Value in my Dealership How to create Value in my Department How to Promote the value of ME T , ...
- 22228 Value Based Selling Parts12:00 pmThe purpose of this course is for the associate to learn how to create a VALUE BASED Presentation The student will learn the following impact items Selling VS Buying Need VS Value How to create Value in my Brand How to create Value in my Dealership How to create Value in my Department How to Promote the value of ME T , ...
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Next Occurrence
- Go to occurrence page
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Date
- Dec 16 2024
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Time
- 2:00 pm - 3:00 pm
451 Fixed Ops Numbers for Associates Gross Profit and KPIs
PA Level 2SA Level 3Tech Level 1Next Occurrence
- Go to occurrence page
-
Date
- Dec 17 2024
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Time
- 12:00 pm - 1:00 pm
Next Occurrence
- Go to occurrence page
-
Date
- Dec 17 2024
-
Time
- 2:00 pm - 3:00 pm
452 Fixed Ops Numbers for Service Advisors-Improvement
PA Level 2SA Level 3Tech Level 1Next Occurrence
- Go to occurrence page
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Date
- Dec 18 2024
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Time
- 12:00 pm - 1:00 pm
506 Fixed Ops Manager Series-Business Plan Development
GM Level 1PM Level 1SM Level 1Next Occurrence
- Go to occurrence page
-
Date
- Dec 18 2024
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Time
- 2:00 pm - 3:00 pm
101 New Hire Boot Camp 1
BDCPA Level 1PM Level 1SA Level 1SM Level 1Tech Level 1ValetThe purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant 1 of 3
The student will learn the following impact items
- Dealership overview – Sales (sales & F&I) | F&I | Fixed Parts and Service | BDC | Collision
- Parts Department – their role within the dealership
- Service Department – Their role within the dealership (Repair Order)
- Service Department – Parts sells, part, Service sells labor (time)
- Service Department – billing your labor, flat rate vs grid | Fixed labor time vs time guide (Mitchell)
The goal is for the student to have a foundation for the job role of the service advisor
102 New Hire Boot Camp 2
BDCPA Level 1PM Level 1SA Level 1SM Level 1Tech Level 1ValetThe purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- Factory Warranty – Rules of the Road
- Know your F&I products and how they affect Service
- Warranty Good Will
- Parts Warranty
- Adding warranty lines to RO
The goal is for the student to have a foundation for the job role of the service advisor
103 New Hire Boot Camp 3
BDCPA Level 1PM Level 1SA Level 1SM Level 1Tech Level 1ValetThe purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- Recalls & TBS
- Lemon Law vs Buy Back
- RO Basics – Customer file & Vehicle File
- RO Basics – Operation Codes and Labor Types
- RO Basics – Get your story straight (3 C’s | Punch time (running time) | Signatures
104 Keys to Communication–Types of Communication
BDCSA Level 1SM Level 1Tech Level 1ValetThe purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items:
- The $ Value of each phone call – customer
- What does great communication look like
- Types of Communication, Verbal, Tone, Body Language
- How each type of communication affects the presentation
- How our attitude affects the communication process
The goal is for the student to learn the best ways to communicate with a customer.
105 Keys to Communication–Words–Tone–Body Language
BDCSA Level 1SM Level 1Tech Level 1ValetThe purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items:
- Choosing the best words for the presentation
- Building power statements with better words
- Demonstrate how Tone of Voice affects the presentation
- Demonstrate how body language affects the customer
- Practice Words, Tone and Body Language on key statements
The goal is for the student to learn the best ways to communicate with a customer.
106 Keys to Communication–My Words–Tone–Body Language
BDCSA Level 1SM Level 1Tech Level 1ValetThe purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- What does great look like in your store
- Create the best word tracks for each dealership process
- How to answer the phone (Answer Phone VS Vmail)
- How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
- Best word tracks, tone of voice, body language for all dealership operations
The goal is for the student to have a foundation for the job role of the service advisor
114 Parts Associate Keys to Communication–Types of Communication
PA Level 1PM Level 1The purpose of this course is to provide the associate an understanding about personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items
- The $ Value of each phone call – Customer
- What does great communication look like
- Types of Communication: Verbal, Tone, Body Language
- How each type of communication affects the presentation
- How our attitude affects the communication process
The goal is for the student to learn the best ways to communicate with a customer.
115 Parts Associate Keys to Communication –Words–Tone–Body Language
PA Level 1PM Level 1The purpose of this course is to provide the associate an understanding of personal communication approaches and the best ways to interact with the consumer.
The student will learn the following impact items
- Choosing the best words for the presentation
- Building power statements with better words
- Demonstrate how the Tone of Voice affects the presentation
- Demonstrate how body language affects the customer
- Practice Words, Tone and Body Language on key statements
The goal is for the student to learn the best ways to communicate with a customer.
116 Parts Associate Keys to Communication–MY Words–Tone–Body Language
PA Level 1PM Level 1The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- What does great look like in your store
- Create the best word tracks for each parts process
- How to answer the phone (Answer Phone VS Vmail)
- How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
- Best word tracks, tone of voice, body language for all parts operations